display object
Defines the attributes that appear on interactions in the client.
Parameters
Name | Data type | Description | Notes |
interactionDetails | Object |
interactionDetails object
Default interaction attributes appear on all interactions. You can modify their display order or add interaction attributes under the interactionDetails object.
Important: If you specify any interaction attributes in the arrays of various interaction types under the interactionDetails object, these attributes replace, not supplement, the default attributes. If you want the default attributes to appear along with custom attributes, be sure to add all attributes that you want to display. For more information, see interaction attributes.
Note: Web messaging is treated as a chat conversation. Hence, use Chat Details to customize the interaction details of web messaging conversations.
If no value exists for an attribute, then nothing, including the reserve space where the attribute should appear on the interaction, is displayed for the attribute.
Parameters
Name | Data type | Description | Notes |
call | Array | Interaction attributes to display on call, outbound dialing, and ACD voicemail interactions. | Default values in display order: call.RemoteName, call.State, framework.DisplayAddress, call.QueueName, framework.CallTimeElapsed. <br><br>For all possible values, see Interaction attributes. |
callback | Array | Interaction attributes to display on callback interactions. | Default values in display order: framework.DisplayAddress, call.RemoteName, call.State, call.QueueName, framework.CallTimeElapsed. <br><br>For all possible values, see Interaction attributes. |
chat | Array | Interaction attributes to display on chat interactions. | Default values in display order: call.RemoteName, call.State, call.QueueName, framework.CallTimeElapsed. <br><br>For all possible values, see Interaction attributes. |
Array | Interaction attributes to display on email interactions. | Default values in display order: call.RemoteName, call.State, call.QueueName, email.Subject, framework.CallTimeElapsed. <br><br>For all possible values, see Interaction attributes. | |
message | Array | Interaction attributes to display on message interactions. | Default values in display order: call.RemoteName, call.State, call.QueueName, framework.CallTimeElapsed. <br><br>For all possible values, see Interaction attributes. |
For more information, see settings.
