|
Difference between definitions of wrap-up codes
|
|
7
|
1139
|
August 12, 2023
|
|
Dashboard for our Web messaging
|
|
3
|
855
|
August 9, 2023
|
|
Reporting for dialer attempts
|
|
2
|
873
|
August 6, 2023
|
|
Delete Report Export
|
|
2
|
905
|
July 5, 2023
|
|
Need the Total Queue time for conversation on a queue
|
|
6
|
960
|
July 3, 2023
|
|
What is the automatic recovery process and the operation team's manual recovery process if call recordings are not uploaded successfully?
|
|
3
|
794
|
July 3, 2023
|
|
Security around "Downloadurl" from WFM API response
|
|
2
|
850
|
July 26, 2023
|
|
Queue Performace Report | Average handle time
|
|
3
|
1018
|
June 29, 2023
|
|
More information around different SL % intervals
|
|
4
|
953
|
July 22, 2023
|
|
Some help with interpreting WebSocket messages for transferred calls
|
|
1
|
820
|
July 20, 2023
|
|
Trigger and disconnectType
|
|
6
|
1439
|
July 18, 2023
|
|
tAgentResponseTime. What is it actually counting?
|
|
3
|
1026
|
July 7, 2023
|
|
How to check recordings
|
|
4
|
881
|
July 7, 2023
|
|
Genesys API - Changed Data Capture
|
|
2
|
910
|
July 1, 2023
|
|
Active agent on queue report
|
|
5
|
1256
|
July 1, 2023
|
|
Analytics API page size
|
|
3
|
996
|
June 22, 2023
|
|
Analytics API: high count of nError: how to identify them?
|
|
2
|
866
|
June 22, 2023
|
|
How to get the Agent Status Logged In time
|
|
2
|
959
|
June 16, 2023
|
|
User Detail API 30 min Aggregated result
|
|
2
|
898
|
June 9, 2023
|
|
General Bot related question
|
|
1
|
909
|
June 3, 2023
|
|
Collecting Queue Statistical Data
|
|
2
|
1002
|
June 3, 2023
|
|
Conversation Aggregates and Conversation details jobs
|
|
4
|
1436
|
May 31, 2023
|
|
Please share the logic used by Conversation Aggregation to compute nConsult KPI
|
|
2
|
900
|
May 26, 2023
|
|
Agent Name Return
|
|
2
|
955
|
May 24, 2023
|
|
Maximum Query Predicates
|
|
2
|
1028
|
May 24, 2023
|
|
Prompts to filter conversation
|
|
1
|
865
|
May 21, 2023
|
|
Outbound Whatsapp /Agentless Get status delivered
|
|
1
|
987
|
May 19, 2023
|
|
API and UI stats not matching
|
|
2
|
1060
|
May 14, 2023
|
|
API Documentation for Maximum Length/Size Inquiry
|
|
3
|
1174
|
May 13, 2023
|
|
Quality Aggregate query
|
|
4
|
1103
|
May 11, 2023
|